What personal data does Roo Casino collect?

The platform collects registration details such as name, date of birth and email, verification documents for KYC, transaction records, and technical session data. This information supports account management, identity verification and anti-money-laundering checks.

Is my data shared with third parties?

Data is shared only where necessary: payment processors for transactions, game providers for limited technical data, and regulatory authorities under licence obligations. Data is not sold to third parties and sharing is limited to its original purpose.

How can I delete my account and data?

Players can request account closure and data handling through the support team. Some data must be retained for the period required by gambling and anti-money-laundering law, after which it is removed in line with regulatory obligations.

How is my data protected?

The platform uses SSL encryption for data in transit, access controls on account records, and password authentication for account access. KYC verification ensures withdrawals reach only the verified account holder.

How do I contact Roo Casino about a data concern?

Data concerns can be raised with the support team via live chat or email. Australian players may escalate unresolved matters to the Office of the Australian Information Commissioner (OAIC).

Privacy Roo Casino

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Table of contents

Privacy at Roo Casino covers how the platform collects, uses and protects the personal data of Australian players. This page explains the general data-handling practices that apply to online casinos operating under the Australian Privacy Act and the Australian Privacy Principles overseen by the OAIC, alongside the Curacao licence conditions the operator works within.

What Data Is Collected

The platform collects the information needed to open and operate an account. This includes registration data such as name, date of birth, email address and country; payment information tied to deposits and withdrawals; and usage data generated during play.

Account details: name, date of birth, contact email, country of residence
Verification documents: ID and, where required, proof of address for KYC
Transaction records: deposit and withdrawal history across payment methods
Technical data: device type, browser and session activity

This data supports account management, identity verification and the anti-money-laundering checks required under the licence.

How Data Is Used

Collected data is used to run the account, verify identity and meet legal obligations. Personal details confirm eligibility and support KYC, payment data processes deposits and withdrawals, and usage data helps maintain platform security and detect fraud.

Marketing communications are sent only with consent, and players can opt out at any time. Data is retained for the period required by gambling and anti-money-laundering law, after which it is removed in line with regulatory obligations.

The platform shares data only where necessary to operate the service or meet legal requirements. Payment processors handle transaction data to complete deposits and withdrawals, game providers receive limited technical data to deliver titles, and regulatory authorities may receive information under the Government of Curacao licence and Australian reporting obligations.

Data is not sold to third parties. Any sharing is limited to the purpose for which it was collected and is covered by confidentiality arrangements with the relevant providers.

Cookies and Tracking

The platform uses cookies to keep sessions active, remember preferences and measure how the site is used. Session cookies maintain a logged-in state, preference cookies store settings such as language and display, and analytics cookies provide aggregate usage data.

Players can manage cookie settings through their browser. Disabling certain cookies may affect functionality such as staying logged in or retaining preferences between visits.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act and the Australian Privacy Principles, players hold several rights over their personal data:

Access: request a copy of the personal data held about them
Correction: ask for inaccurate or outdated data to be updated
Complaint: raise a concern with the platform and, if unresolved, the OAIC
Opt-out: withdraw consent for marketing communications at any time

Requests are handled through the support team, and players may escalate unresolved matters to the Office of the Australian Information Commissioner.

Data Security

The platform protects data with SSL encryption for information in transit and access controls that limit who can view account records. Password authentication gates account access, and KYC verification ensures withdrawals are processed only to the verified account holder.

Security measures are reviewed in line with the licence conditions. Players are encouraged to use strong, unique passwords and to keep their login details confidential.

Contact and Complaints

Questions about data handling can be raised with the support team through live chat or email. For matters that remain unresolved, Australian players have the right to lodge a complaint with the OAIC as the relevant supervisory authority.

Conclusion

Roo Casino handles personal data in line with the Australian Privacy Act and its Curacao licence conditions, limiting collection to what an account requires and protecting it with encryption and access controls. Players with data questions can contact the support team at any time.